JioMart was introduced in January 2020.
Jiomart is the e-commerce platform similar as Amazon and Flipkart in India.
JioMart platform aimed to help small merchants and kirana shops on its board among the Indian consumers.
JioMart platform operated by Reliance Retail and now launched a new WhatsApp Order Booking Service during the lockdown.
This new service comes just a week after Facebook picked up a 9.99 percent stake in Reliance Jio.
To utilise this service reliance introduced a new dedicated JioMart WhatsApp number.
It places the orders for essential goods and promising availability within 48 hours.
The telecom operator was reported, initially it was tested in select areas in Maharashtra.
The new JioMart WhatsApp Order Booking Service is live in selected localities of Navi Mumbai, Thane, and Kalyan. Reliance Jio has introduced a dedicated WhatsApp number for this service.
Users are required to save this dedicated number on their phones to be able to chat with the business account.
At present JioMart not offering home delivery, and the consumer will have to head to the nearest kirana store to pick up their delivery.
How to order on JioMart via WhatsApp.
- Save the number +91 88500 08000 as JioMart on your phone.
- After saving the number, head to WhatsApp, and search for the saved contact. You may need to refresh your contacts list by tapping the new chat icon, three dots on top, and then Refresh.
- Tap on it, and send a ‘Hi’ message.
- An auto-generated message will come as soon as you send the first ‘Hi’. The message notes that the service is available in Navi Mumbai, Thane, and Kalyan only.
- It informs the user that orders placed using JioMart before 7pm will be available for pick up at your nearest JioMart Kirana store within next 2 days.
- This auto generated message also consists of a unique link that expires in 30 minutes. If not used within 30 minutes, the user will have to send a ‘Hi’ message once again to generate a new link.
- Once you click on the link, a dedicated JioMart page opens up in the browser, and this page asks for basic information like address and phone number.
- Fill in all the details and click on ‘Proceed’
- A list of available items in your nearby kirana stores is mentioned. The list isn’t as populated and comprehensive as we would like it to be, but JioMart should improve on inventory over time.
- Once you place the order, JioMart shows you the total amount payable and sends you another WhatsApp text immediately.
- This text mentions the nearby kirana store name and address from where you have to pick up the order, and also offer a phone number for any related enquiries. JioMart notes that once the order is ready, a text will be sent to the user informing them to head to the kirana store and collect the delivery. Payment has to be made at the time of pickup only.
- JioMart also sends a Google Maps link to locate the kirana store properly.
TechDzone 