Job position: Service Desk Analyst
Job Location: Pune
Qualification: B.E/B.Tech/Any degree
Experience: 1-4 years
Job Description:
- The role requires working knowledge of the Bentley Systems MANGED Services offerings, expertise as a customer support analyst as well as a practical understanding of ITIL framework.
- The role requires excellent customer service skills and the ability to properly triage and resolve and/or escalate customer incidents, requests and problems.
- Reporting directly to the Global Manager Service Delivery.
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